FAQs
Have questions about Calf-Tel? Here are some commonly asked questions from calf raisers just like you.
General
If your animal can fit through the door, you can use it!
If you are ordering a hutch with a right feed door, you need a left entry opening.
If you are ordering a hutch with a left feed door, you need a right entry opening.
Hutches ordered as a full open entry cannot be fitted with a feed door.
Generation I
Indoor Pen System
Generation II
Indoor Pen System
Generation III
Indoor Pen System
Support
We proudly stand behind our craftmanship with a 10 Year Limited Warranty on all O-Series, I-Series, S-Series, and Group Housing products. Calf-Tel offers a one- year warranty from the time of purchase on C-Series products and accessories. Damaged or defected products will be replaced in their entirety.
To learn more, please visit our Calf-Tel Warranty.
Calf-Tel.com Orders
To order Calf-Tel Accessories, order online here or, contact a Calf-Tel dealer or territory manager.
To locate a dealer, visit our dealer locator.
To contact a Calf-Tel territory manager, visit our Meet the Team page.
Contact us directly to answer any questions you may have. If you prefer to contact us by phone, please call 1-800-588-8558. For International inquiries, call +1-262-255-4540.
You will receive your order answer from 5-10 business days from the date that it shipped out, not the date the order is placed. Delivery delays can occasionally occur. You will receive a shipment confirmation email containing your tracking number (s) once your order has shipped. The tracking number will be active within 24 hours.
For more shipping information, please visit our Shipping Policy.
Shipping charges for your Calf-Tel.com order will be calculated and displayed at checkout. All shipments will ship Ground via carrier with best possible rate based on your region. For more shipping information, please visit our Shipping Policy.
Currently, Calf-Tel.com does not ship outside of the United States. Calf-Tel.com ships to addresses within the continental U.S.
- Orders cannot be shipped to PO Boxes
- Currently, we do not ship to Hawaii, Alaska and U.S. Territories.
For more shipping information, please visit our Shipping Policy.
All Calf-Tel.com Accessory orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we anticipate a longer lead time, it will be noted in the item description.
For more shipping information, please visit our Shipping Policy.
Standard Orders
Shipping time is dependent on the carrier being used. For further information regarding your standard order, please call us at 1-800-588-8558.
Yes, we do allow customers to pick-up orders as long as a date and time have been arranged. To schedule a pick-up date and time, please contact our Calf-Tel customer service team at 1-800-588-8558.
To order O-Series, I-Series, C-Series or Group Housing products, you can either contact a Calf-Tel dealer near you, or contact a Calf-Tel territory manager.
To locate a dealer, visit our dealer locator.
To contact a Calf-Tel territory manager, visit our Meet the Team page.
Contact us directly to answer any questions you may have. If you prefer to contact us by phone, please call 1-800-588-8558. For International inquiries, call +1-262-255-4540.
Damaged Items & Returns
a. In the unlikely event that the shipping carton or product is damaged during transit, please note this on any receipt that you sign with the carrier and contact us so that we can work with you and the carrier to resolve the matter.
b. Please take pictures of the damaged packaging and save all packaging materials and damaged goods before filing a claim.
You have 90 calendar days to return an item from the date you received it. For more information on returns, refunds and shipping, view our Calf-Tel Return & Refund Policy.
