Calf-Tel Terms and Conditions

This policy outlines the terms and conditions governing the return of Calf-Tel Housing products purchased either directly through Calf-Tel or through a Calf-Tel Authorized Dealer. Customers are encouraged to carefully read and understand the guidelines provided below.

Return Period

To be eligible for returns and replacements, Calf-Tel Housing products must be in their original condition and packaging. Products that have been modified or altered in any way may not qualify for returns. Additionally, customers must provide proof of purchase for verification purposes. No returns after 90 days of invoice receipt. This is for any product that was mis-ordered, slow moving inventory or product that isn’t working.

Claims for shortages or missing product:

Customers have a period of 30 days from the date of invoice to inspect the shipment/product they received for any defects, missing parts, or any other issues and report these issues. The report must include a detailed description of the issue and if possible accompanying photographs to aid in the process of getting replacements sent.

Claims for damaged product:

Customers have 5 days to report damage to product after receipt of their shipment to your local rep or notifying customer service team at Hampel. The customer must also note the damage on any receipt that you sign with the carrier that delivered your shipment and take pictures of the damaged product or packaging.

Notification

Notification can be made by contacting your local rep or notifying our customer service team via the following:

Call Calf-Tel Customer Service at: 1-800-558-8558
Email Calf-Tel at: sales@Calf-Tel.com

Calf-Tel Return Policy

Eligibility for Returns

Return Process

Customers initiating a return or replacement request must contact our customer service team through the designated channels. Our team will guide customers through the return process, providing necessary instructions and, if applicable, a return authorization number.

Return Authorization Number: If a return is approved, customers will be issued a return authorization number. This number must be clearly marked on the outside of the package containing the returned product. Returns without a valid authorization number may not be accepted.
Shipping Costs: Customers are responsible for the costs associated with returning the Calf-Tel Housing product to our designated return address. Original shipping charges are non-refundable. In the case of replacements due to defects or missing parts, we will cover the shipping costs for sending the replacement product to the customer.
Inspection and Approval: Upon receipt of the returned product, our team will inspect it to verify the reported defects or missing parts. If the product meets the return eligibility criteria, a replacement will be processed and shipped to the customer. If the return is deemed ineligible, the customer will be notified, and the product may be returned to them at their expense.
Refunds: Once inspection is verified and return or refund eligibility is confirmed, we will immediately notify you on the status of your refund and proceed to initiate a refund to your original payment method or a credit to your account.

Modifications to the Policy

Calf-Tel reserves the right to modify or update this return policy at our discretion. Any changes will be communicated to customers through our website or other relevant channels.

By purchasing Calf-Tel Housing products from us, customers agree to abide by these terms and conditions outlined in the Return Policy. If you have any questions or concerns, please contact our customer service team for assistance.

Calf-Tel Product Warranty

CALF-TEL PLASTIC HOUSING PRODUCT WARRANTY

Ten Year Limited Warranty:

Hampel will offer the following pro-rated warranty against manufacturer defects:

Hampel will replace or repair any unit that fails by cracking or breaking under normal working conditions, such that its functionality is impaired or causes a hazard to livestock or personnel, per the below schedule. Force majeure or acts of nature void all warranties. Labor is not included. This warranty is not transferable.

LIMITED PRO-RATED REIMBERSEMENT SCHEDULE:

Hampel will credit the following percentage of the original purchase price, not including options, accessories, discounts or freight costs. Credits must be applied against replacement products provided by Hampel.

Years 1-5	Year 6	Year 7	Year 8	Year 9	Year 10
Replacement	80%	60%	40%	20%	10%

CALF-TEL CONTAINMENT SYSTEM WARRANTY

Calf-Tel warrants to the original purchaser that its containment system products that prove to be defective in materials or workmanship within one year from the date of purchase will be repaired or replaced at Calf-Tel’s option.

This warranty covers manufacturing defects. Rust is a result of chemical exposure to an exterior element or chemical and is not a manufacturing defect. All of our metal parts are treated to aid in the prevention of rust. Unfortunately, this is not a guarantee against rusting.

WHAT IS NOT COVERED BY THE WARRANTY

This warranty does not cover:

Assemblages not made in accordance with installation instructions, and defects arising thereof.
When the operation of the product varies from our operating instructions.
Malfunction or defect resulting from misuse, negligence, alteration, accident, natural disasters, failure to reasonably care for, or lack of performance of required maintenance.
Loss of time, inconvenience, loss-of-use of product, or any or all CONSEQUENTIAL DAMAGES.
Use of the product in industrial application, or any application not involved in the business of farming.